This week: Buzz is the word in CRM

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SearchCRM.com This Week - March 17, 2008
A newsletter from TechTarget
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IN THIS ISSUE:
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> From the Editor: Buzz is the word in CRM
> Ask the Experts: Customer experience management
> Learning Center: CRM upgrades All-in-One Guide
> ITKnowledge Exchange: CRM bloggers wanted
> Site Highlights: Customer value in the long-term with Don Peppers
> Webcasts: Driving Sales Productivity in 2008 - Vendor Webcast
> More from SearchCRM.com: Take the sales compensation quiz

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FROM THE EDITOR
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Buzz is the word in CRM
by Lauren Hoyt - lhoyt@techtarget.com

As most of us know, there's no shortage of buzzwords in CRM. Some are
here today, gone tomorrow. Still, learning these terms is essential
if you want to keep up with market trends and be able to converse
confidently with your peers.

Fortunately, SearchCRM.com launches a new collection of the top
buzzwords each month, including comprehensive definitions from our
sister site, WhatIs.com. These guides make it easy for you to keep up
to speed on the latest terms in the CRM and call center markets.
Here's a peek at some of our favorite collections:

Top 10 buzzwords: Call center scheduling and staffing
http://go.techtarget.com/r/3278035/6276287

Are you familiar with the Erlang B and Erlang C modeling formulas
used in call center scheduling? How much does shrinkage impact
staffing costs? Learn the definition for terms like these and get a
better handle on call center scheduling and staffing.

Top five buzzwords: Self-service technology
http://go.techtarget.com/r/3278038/6276287

More and more frequently, businesses are implementing self-service
applications to improve their customer service and reduce costs.
Browse these buzzwords to brush up on key self-service definitions
and terms.

Top 10 buzzwords: Knowledge management
http://go.techtarget.com/r/3278040/6276287

Knowledge management is frequently used in the call center, but there
are a variety of terms associated with the concept that are less
commonly known. Learn the basics about knowledge management in this
collection of buzzwords.

Got other CRM-related buzzwords on your mind? Send us ideas for
specific definitions you'd like to see.

Until next time,

Lauren
lhoyt@techtarget.com
Site Editor

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ASK THE EXPERT
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Customer experience management
http://go.techtarget.com/r/3278042/6276287

While every company dreams of customer loyalty, many fail to create
and deliver distinctly different customer experiences that merit the
price and loyalty they are asking for. Read expert Lior Arussy's
advice and learn how to keep your customers coming back.

*What are the basic needs of customers?
http://go.techtarget.com/r/3278044/6276287

*The role of a customer relationship manager
http://go.techtarget.com/r/3278046/6276287

Ask Lior a question
http://go.techtarget.com/r/3278049/6276287

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LEARNING CENTER
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CRM upgrades All-in-One Guide
http://go.techtarget.com/r/3278051/6276287

This recently updated guide has all of the information you need to
navigate a CRM upgrade. Learn how to build a business case for an
ugrade, read expert advice on hiring a consultant, get
vendor-specific upgrade information and more.

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ITKNOWLEDGE EXCHANGE
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CRM bloggers wanted
http://go.techtarget.com/r/3278053/6276287
Are you interested in sharing your CRM knowledge and opinions with
your peers? Then this is the place for you -- start your own CRM blog
at IT Knowledge Exchange and get your voice out in front of millions
of pros like yourself.

Last Posted Message
http://go.techtarget.com/r/3278056/6276287

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SITE HIGHLIGHTS
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Customer value in the long-term with Don Peppers
http://go.techtarget.com/r/3278058/6276287
In the latest installment of the Creating Customer Value podcast
series, Don Peppers reveals tips for recognizing customers with
growth potential and examines the effect of customer value on
marketing trends.

2008 Customer Experience Management Certification
http://go.techtarget.com/r/3278060/6276287
At this event, you'll learn how to implement customer experience
management (CEM) strategies within your organization to help build
lasting and profitable relationships with your customers.

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PODCASTS & WEBCASTS
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Driving Sales Productivity in 2008 - Vendor Webcast
When: March 19, 2008
http://go.techtarget.com/r/3278061/6276287
Speaker: Jennifer Danvers Senior Product Manager, Sales Enablement
Tools, DELL
Sponsor: Endeca Technologies Inc., http://go.techtarget.com/r/3278062/6276287

View All Podcasts & Webcasts at:
http://go.techtarget.com/r/3278063/6276287

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MORE FROM SEARCHCRM.COM
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WORD OF THE WEEK: Chief knowledge officer (CKO)
http://go.techtarget.com/r/3278064/6276287
We've gathered the top buzzwords on knowledge management as it
relates to the call center. This week, learn about the role of a
chief knowledge officer (CKO).

QUIZ: Sales compensation best practices
http://go.techtarget.com/r/3278065/6276287
Test your knowledge of sales compensation and learn how innovative
tools and processes can help make sales compensation more efficient
in your organization.

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CONTACT US:
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Sales
For sales inquiries, please contact us at:
mailto:mbolduc@techtarget.com

Editorial
For feedback about any of our articles or to send us your article
ideas, please contact us at:
mailto:kglance@techtarget.com

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