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SearchCRM.com This Week - March 24, 2008
A newsletter from TechTarget
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IN THIS ISSUE:
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> From the Editor: The latest on Microsoft CRM
> Ask the Experts: Call center software and metrics
> Learning Center: Customer Self-Service Learning Guide
> Site Highlights: Podcast: Five lessons learned from successful
CRM-ERP integration projects
> More from SearchCRM.com: Join our 2008 Vendor Directory
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FROM THE EDITOR
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The latest on Microsoft CRM
by Amanda Malgeri - amalgeri@techtarget.com
There's been a lot of talk about Microsoft CRM lately, with the
release of Dynamics CRM 4.0 at the end of last year and CRM Live, its
Software as a Service (SaaS) offering, expected in June.
In case you missed the recent Microsoft Convergence event in Orlando,
we've gathered all the highlights from the show, along with other
recent Microsoft CRM news, expert advice and other resources in our
new Microsoft Dynamics CRM 4.0 special report.
http://go.techtarget.com/r/3335048/6276287
In his keynote address at Convergence, Microsoft CEO Steve Ballmer
stressed the company's commitment to enterprise applications and CRM.
Ballmer said Microsoft CRM's customizability, flexibility and price
give them an advantage over CRM competitors.
http://go.techtarget.com/r/3335052/6276287
In addition, new features in Dynamics 4.0 are proving helpful to
Microsoft partners who sell the software, allowing them to reach a
larger customer base with a more versatile offering. Microsoft's
multi-tenant architecture and improved integration with other
Microsoft software and third-party applications are added benefits.
http://go.techtarget.com/r/3335053/6276287
For more information on Microsoft CRM, visit our newly updated
Microsoft CRM All-in-One Guide to get help implementing, managing and
maintaining Microsoft CRM.
http://go.techtarget.com/r/3335054/6276287
Are you a Dynamics customer? Are you ready to upgrade to Dynamics
4.0? Send us your thoughts.
Amanda
amalgeri@techtarget.com
Assistant Site Editor
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ASK THE EXPERT
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Call center software and metrics
http://go.techtarget.com/r/3335055/6276287
For call center managers, metrics are imperative to understanding
call center performance. Expert Lori Bocklund can help you design a
metrics strategy that makes sense for your call center.
*How can we predict call volume?
http://go.techtarget.com/r/3335056/6276287
*When is call blocking acceptable?
http://go.techtarget.com/r/3335057/6276287
Ask Lori a question
http://go.techtarget.com/r/3335061/6276287
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LEARNING CENTER
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Customer Self-Service Learning Guide
http://go.techtarget.com/r/3335070/6276287
This guide is your greatest resource for self-service information.
Find out about implementing customer self-service software and
employee self-service programs, read case studies and learn how
self-service impacts the customer experience.
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SITE HIGHLIGHTS
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Podcast: Five lessons learned from successful CRM-ERP integration
projects
http://go.techtarget.com/r/3335074/6276287
The best way to prepare for a successful CRM-ERP integration project
is to learn from those who have been through it already. Listen to
this expert podcast for tips and lessons learned from case studies of
successful integration projects and get help integrating ERP and CRM
systems.
Special report: Microsoft Dynamics CRM 4.0
http://go.techtarget.com/r/3335077/6276287
Explore this Microsoft CRM special report for the latest news and
information about Microsoft Dynamics CRM 4.0. You'll get coverage
from Microsoft Convergence 2008, recent Microsoft CRM headlines,
podcasts featuring tips from experts and users on using Microsoft CRM
and a demonstration of Dynamics 4.0 by Microsoft executives.
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MORE FROM SEARCHCRM.COM
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WORD OF THE WEEK: Metainformation
http://go.techtarget.com/r/3335079/6276287
Browse this collection of terms about knowledge management in the
call center. This week, learn about metainformation and find out how
it's gathered and organized within knowledge management tools.
VENDORS: Join our 2008 Vendor Directory
http://go.techtarget.com/r/3335084/6276287
SearchCRM.com is developing vendor directories for several markets.
Vendors, fill out a short form to have your products considered for
the 2008 directory.
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CONTACT US:
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Sales
For sales inquiries, please contact us at:
mailto:mbolduc@techtarget.com
Editorial
For feedback about any of our articles or to send us your article
ideas, please contact us at:
mailto:kglance@techtarget.com
::::::::::::::::::::: ABOUT THIS E NEWSLETTER ::::::::::::::::::::::
This e-newsletter is published by SearchCRM.com, a targeted Web site
from TechTarget, The IT Media ROI Experts and events company.
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